Woo Casino Terms and Conditions
Every new player has to agree with the terms and conditions to start gambling at Woo Casino. These rules are applied to the user and the casino and explain the rights and obligations of both sides. Such references as “platform”, “brand”, “company”, “firm”, and pronouns hereinafter will be related to Woo Casino. The term “Resources” is addressed to all products, promotions, and services of the company.
General Provisions
Woo Casino works under OGL/2023/174/0082 Curaçao license. The founder of the platform, Dama N.V., operates under Curaçao jurisdiction completely legally. When the player agrees with the terms and conditions, he confirms that online gambling is allowed in his country and that the platform is not responsible for your access to the site.
Currencies, Fees, and Taxes
The casinos accept many popular currencies and payment methods, such as EUR, USD, CAD, AUD, NZD, NOK, JPY, BTC, BCH, DOGE, LTC, ETH, USDT. The user has to confirm that he will pay taxes and fees from his winnings according to the law of his country. In addition, the user has to wager his deposit 3 times minimum. Otherwise, it can be withdrawn with the platform’s commission only.
Game Rules and Availability
The company asks the user to agree with all the necessary rules of the games. Pay attention that some titles can be unavailable because of the provider’s jurisdiction. However, you can always turn on the VPN, which will give you access to these titles.
Restrictions on Games
There are certain jurisdictions in which you can’t play some popular game services because of the provider’s policy. You can explore the areas where you can’t play the slots in the table below.
| Game | Blacklisted Territories |
| NetEnt Casino Games | Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and the United States of America |
| Planet of the Apes | Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine |
| Vikings | Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America |
| Narcos | Indonesia, South Korea |
| Street Fighter | Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela |
| Fashion TV | Cuba, Jordan, Turkey, Saudi Arabia |
| Universal Monsters | Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine |
| NYX Games | Canada |
Liability Disclaimer
The company is not responsible for financial losses and technical or hardware defects. In case the payment was made by error, the company will return the funds. If you receive a bonus that doesn’t belong to your account, then it will be deducted by the company.
Player Account
The player can have only one account to play on the platform. You can’t duplicate your account or handle it for third parties that will use it for commercial purposes. The company reserves the right to block you in case you are suspected of prohibited activity.
Deposits and Withdrawals
The minimum you can deposit or withdraw at Woo Casino is AUD 10. The casino provides users with various payment methods, such as Visa and Mastercard or web wallets such as Skrill or Neteller. You can use any of the available methods on the website, including cryptocurrencies, to process your payment.
The withdrawal takes up to 5 banking days to be made, and your deposited funds appear in the account’s balance immediately. In case you are suspected of some financial fraud, the transactions will be declined, and Woo Casino will ban your account.
Refund and Dormant Accounts
The player can request a refund only within 24 hours after making a payment or in 30 calendar days if he is sure that some third party has entered his account previously. The company can return only the deposits that were made. In case your request is considered as a risk for security or legal reasons, the transaction will be returned to your credit card and the legal authorities will be informed.
If you haven’t logged in to your account for 12 months, then it is considered inactive. In case the balance on your account is positive, the platform will charge you AUD 17 monthly.
Complaints and Arbitration
Every player can contact customer service to make a complaint connected to the casino’s work. In case the support service doesn’t solve the problem straight away, the organization itself considers the issue. Remember that you can’t hand over your complaint to a third party, and you have to make a request on your own.
All problematic cases that arise between the casino and the player regarding the terms and conditions will be settled by Cyprus arbitration according to Cyprus Civil Procedure Rules.
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