Frequently Asked Questions
In this FAQ section, you will find clear answers to the most common questions about playing at our online casino. If you need more help, our WooCasino customer support team is available 24/7.
Account Registration and Management
How Can I Create an Account at WooCasino?
Click on the pink “Registration” button on the homepage of our official site and fill in the short form with your details. You have to provide your email address and country, select your currency for betting, and create a password.
What Should I Do if I Forget My Password?
If you cannot remember the password from your WooCasino account, then go to the login page and select “Forgot Your Password?”. Enter your email, and we will send you a special link to reset your password.
Can I Change My Registered Email Address After Signing Up?
No, you create an account on our platform with one particular email address that cannot be changed later.
Am I Allowed to Register Multiple Accounts at WooCasino?
No. Each player is allowed to have only one account. Multiple accounts are not permitted according to our Terms and Conditions.
How Can I Add or Switch Currencies in My WooCasino Account?
When you sign up, you choose a currency for your account. For Australian players, AUD is available. If you want to change the main currency later, go to the “Wallet” section in your personal account and select a currency that you want to add.
Deposits and Withdrawals
What Currencies Does WooCasino Accept for Deposits and Withdrawals?
We accept 14 different currencies, both fiat and cryptocurrencies. They include AUD, EUR, USD, NZD, CAD, NOK, BRL, PLN, BCH, BTC, ETH, USDT, LTC, and DOG.
How Long Does it Take for a Deposit to Appear in My WooCasino Account?
Deposits are usually processed instantly. Whether you use a bank card, e-wallet, or even crypto, the money should appear on your balance right away.
Are There Any Fees Associated With Deposits or Withdrawals at WooCasino?
We do not charge our own fees for deposits or withdrawals. However, your bank or, for instance, a crypto provider may apply their own charges.
What Is the Minimum Amount I Can Deposit or Withdraw at WooCasino?
The minimum amount of your deposit or withdrawal depends on the particular payment method that you choose. For top-ups, it is usually around 10 AUD, while cashouts require at least 25 AUD (through cryptocurrencies).
How Long Does it Take to Process a Withdrawal Request at WooCasino?
Withdrawal requests at our casino are usually processed within a couple of hours. But keep in mind that some payment methods may take longer, up to 48 hours.
Game Fairness and Licensing
Are the Games at WooCasino Fair and Trustworthy?
Sure, all games at WooCasino are completely fair. They work on the basis of certified Random Number Generators. Such technologies guarantee that every gaming round is absolutely random and unpredictable.
What Certifications or Licenses Does WooCasino Hold to Ensure Game Fairness?
WooCasino has the international Curaçao eGaming license number OGL/2023/174/0082. It was issued to us by the gambling authority called Curaçao Gaming Control Board (CGCB). This license requires us to follow strict rules in the sphere of online gambling.
Payment Methods and Cryptocurrencies
What Payment Platforms Are Available at WooCasino?
We support a wide range of payment options. They include Visa and Mastercard credit cards, e-wallets like Neosurf, CashToCode, MiFinity, Paysafecard, and Skrill, and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT, Dogecoin, and Bitcoin Cash.
How Can I Purchase Bitcoin to Use at WooCasino?
If you want to pay with Bitcoin, you first have to buy it through a trusted crypto exchange or wallet service. When you already have Bitcoin in your wallet, you can choose it as your payment method in the WooCasino “Deposit” section.
Customer Support
How Can I Contact WooCasino’s Customer Support?
Our customer support team is available 24/7 through live chat on our official website.
What Should I Do if I Encounter Issues With My Account or Transactions?
If you have any problems, then we recommend contacting WooCasino support service right away. You should explain what happened, and our team will provide you with all the necessary help as soon as possible.
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